Customer Delight
Customer delight is about providing a remarkable experience to your customers through focusing on their needs. It is not built in a day. It is crafted with deep planning and delivered deliberately. Rialto, by going above and beyond to make the customer experience memorable, has fostered a sense of goodwill among the various stakeholders at P&G. In turn, they have been lavish in their praise for Rialto’s performance. Given below are a few snippets of the compliments it has received from the customer.
“I am extremely impressed by your site operations and the capability. I look forward to continue work closely with you to drive further value creations to grow our business together.”
Mengchye Heng – Senior Director AMA Oral Care
“My heartfelt appreciation to everyone involved to deliver such a productive workshop! I was very impressed by the excellent pre-work, depth of loss analysis and active engagement.”
Eric Zhang – Vice President AMA Oral Care
“A very big thank you to you and your teams for pulling together such a great loss analysis session. They just get better and better all the time and I know this is not by mistake. It’s due to the enormous amount of effort your teams put into this.”
Craig – Former Oral Care Executive
“The work on the packaging materials is outstanding and the list of ideas are great and will generate excellent value to the business.”
Bassem Shehata – Senior Vice President Oral Care PS
“A very special thanks for Rialto’s response to the Covid-19 pandemic: swiftly implementing the full gamut of protocols to minimize exposure and to keep everyone safe, working with government authorities on the permits to resume operations.”
Bruno – Vice President Oral Care PS
“Thanks for sharing and thank you to the Rialto team for great partnership throughout 19-20. You have been agile all through the year and despite COVID-19 impact we would have delivered strong results on 100% of the measures.”
Ahmad Elmahdy – Senior Vice President AMA Oral Care
“Kudos to your leadership and team relentless determination, ownership and passion that’s the key to deliver this great results. One Key Milestone ACHIEVED!…….”
Mengchye Heng – Senior Director AMA Oral Care
“I was very impressed by the execution excellence, Run to Target discipline, and tremendous efforts behind the scene to accelerate capacity ramp up.”
Eric Zhang – Vice President AMA Oral Care
It is no coincidence that Rialto has won the ‘External Business Partner Excellence’ award 7 times in a row and the ‘External Business Partner of the year’ twice in a row.
